Terms & Conditions
ONLINE ORDERING & PAYMENTS POLICY
For any orders exceeding $500 in total paid by credit card, proof of identity will be asked for prior to shipment or pickup of goods.
We accept the following payment methods: Paypal, Credit Card (VISA & Mastercard) and bank transfer. There is a 2% surcharge for credit card transactions outside of the online platform. No surcharge for online payments. We are not liable for surcharges applied by third-party financial institutions like your bank or Paypal. American Express is accepted but only through the Paypal platform - normal surcharges will apply.
We ship New Zealand-wide. Note that there are restrictions on some products. Higher freight charges may apply to non-metropolitan areas.
When you place an order, we will estimate shipping and delivery dates for you based on the amount of items ordered and your location (city, state or country). Delivery dates are also dependant on stock availability. There is up to a 5 working day shipping timeframe for goods that are in stock, unless goods are on back order, then shipment could take longer.
Deliveries are strictly between 9am to 5pm Mon to Fri and we do not deliver outside these times. In the event of an urgent order or other circumstance that requires it to be delivered outside of the 9am to 5pm timeframe, an additional charge will be required from the customer. There is no delivery to postal box addresses We do not deliver during weekends and public holidays.
For items stocked in our Australian warehouse, it may take up to 5 business days or longer to ship due to international customs.
You may return most new, unopened items within 14 days of delivery for a full refund. There are certain exceptions and conditions that apply. There may also be a restocking fee charged with your return. We'll however pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For change of mind returns, it is the customer's responsibility to return the goods back to base.
For faulty goods under manuacfturer warranty, the item must be sent back to the original manufacturer (eg. HP, Lexmark, Samsung etc.) as per their warranty policies, and not shipped back to us.
Instructions to return an item:
Contact us by phone or email and an RA (returns authorisation) will need to be filled out. Please provide pictures of the products condition upon submitting return request. If item is faulty, please contact initially, the manufacturer directly to log the item and explain the fault to them as you have the item with you and please ask for a case reference number so that we can then speak on your behalf. if you are unable to do so, please send the item back to us and we will conduct the testing and deal with the manufacturer directly on your behalf. Please be advised that the quickest option is if you contact them first as this speeds up the process.
ONLINE INVENTORY & PRICING POLICY
Pricing advertised on our website is in New Zealand Dollars and excluding GST. Pricing is subject to change without notice. We do our best to keep all product inventory on our website up-to-date in regards to pricing and stock levels, but there will be discrepencies at times and changes that are beyond our control. Products advertised on our website could also be out-of-stock, on back order or end-of-life. There may also be bugs and glitches on the site and may display information which is incorrect, that we attempt to do our best to rectify and correct.
All pricing advertised on the website is excluding gst and gst will be added during the checkout process.
This site is owned and operated by Mediaform Computer Supplies Pty Ltd. Your privacy on the Internet is of the utmost importance to us. When ordering and processing debit or credit card transactions we want to make your experience online satisfying and safe. No information will be distributed in any way other than to process your order/s and all personal information entered online is securely managed.
TERMS & CONDITIONS OF WEBSITE
The term 'Mediaform Computer Supplies' or 'us' or 'we' refers to the owner of the website whose registered office is Level 3, Building 10, 666 Great South Road, Ellerslie Auckland 1051. Our New Zealand Business Number is 9429030215894. The term 'you' refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.
*Exceptions apply to certain products.